Most sign-in problems can be solved in a few minutes. Follow these steps in order.
Check your details
- Make sure the email is exactly the one you signed up with, with no spaces at the beginning or end.
- Check for typos.
- Passwords are case-sensitive: make sure Caps Lock is off.
- If the app says it can't find the account, you may have signed up with another email or with Sign in with Apple.
Reset your password
- Tap Forgot your password? on the sign-in screen.
- Enter your account email and tap Send instructions.
- Look for the email with the code in your inbox and spam folder.
- Tap I already have a code, enter the code and a new password of at least 6 characters, and save.
If you use Sign in with Apple
On iPhone, tap Sign in with Apple instead of typing an email and password. The web app uses email and password.
Technical issues
- iPhone: update Family Bridge from the App Store, check your connection and reopen the app.
- Web app: reload the page, clear cache and cookies, try a private window or another browser, and temporarily turn off extensions.
- If you see a session-expired notice, just sign in again.
Still can't get in? Write to info@familybridge.app with your account email and a description of the problem.