Your data protection rights under the General Data Protection Regulation.
Introduction to the GDPR
The General Data Protection Regulation (GDPR) is a European regulation that gives individuals control over their personal data. At Family Bridge, a Deepyze service, we are committed to protecting your privacy and complying with GDPR requirements, wherever you are located. Deepyze is the controller of the data processed in the iPhone app and the web app at familybridge.app.
What constitutes personal data
Under the GDPR, personal data includes any information that can identify you, such as:
- Name, email address and phone number
- User account information and preferences
- Children's information (with appropriate protections)
- Communication and interaction data
- Device information and IP addresses
- Usage patterns and analytics data
Legal basis for processing
We process your personal data on the following legal bases:
- Consent: you have given clear consent for us to process your personal data for specific purposes.
- Contract: processing is necessary for the performance of a contract with you or to take steps at your request.
- Legal obligation: processing is necessary to comply with legal obligations.
- Legitimate interest: processing is necessary for our legitimate interests, provided your rights do not override them.
Your rights under the GDPR
You have the following rights regarding your personal data:
- Right of access (Article 15): you can request information about how we process your personal data and obtain a copy of it.
- Right to rectification (Article 16): you can ask us to correct inaccurate personal data about you.
- Right to erasure (Article 17): you can request deletion of your personal data in certain circumstances.
- Right to restriction of processing (Article 18): you can ask us to limit how we use your personal data in certain situations.
- Right to data portability (Article 20): you can request your personal data in a structured, machine-readable format.
- Right to object (Article 21): you can object to certain types of processing, including direct marketing.
- Rights related to automated decision-making (Article 22): you have rights regarding automated decision-making and profiling.
- Right to withdraw consent: you can withdraw consent at any time where processing is based on consent.
How to exercise your rights
To exercise any of your GDPR rights, contact us using any of the following methods:
- Email us at info@familybridge.app
- Use the in-app privacy settings and data management tools
- Send a written request to Deepyze, Buenos Aires, Argentina
We will respond to your request within one month of receipt. In complex cases, we may extend this period by up to two additional months.
Data protection measures
We implement appropriate technical and organizational measures to protect your data:
- Technical safeguards for communications and stored data
- Regular security assessments and reviews
- Data protection training for anyone with access to personal data
- Access controls and authentication systems
- Data minimization and purpose limitation
- Regular backup and disaster recovery procedures
International data transfers
When we transfer your data outside the European Economic Area (EEA), we ensure adequate protection through:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules, where applicable
- Certification mechanisms and codes of conduct, where applicable
Data retention
We retain personal data only for as long as necessary for the purposes described in our Privacy Policy:
- Account data: while your account is active and up to 3 years afterwards
- Communication data: up to 7 years where necessary for legal compliance
- Children's data: special protection with shorter retention periods
- Marketing data: until you withdraw consent
- Analytics data: anonymized after 26 months
Special categories of data
We may process special categories of personal data (sensitive data) with appropriate safeguards:
- Information about children (with enhanced protection)
- Health-related information (only with explicit consent)
- Family relationship data (necessary for our services)
We apply additional security measures and obtain explicit consent where required.
Right to lodge a complaint
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with:
- Your local data protection authority
- The supervisory authority in your country of residence
- The supervisory authority where the alleged infringement occurred
You can also contact us directly to resolve any concerns.
Data protection contact
Deepyze has a designated person responsible for overseeing data protection compliance, whom you can contact at info@familybridge.app.
This role monitors compliance, carries out impact assessments and acts as the point of contact with supervisory authorities.
Updates to GDPR compliance
We regularly review and update our GDPR compliance measures. Any significant changes will be communicated through updates to our Privacy Policy and, where required, direct notifications.
Contact information
For any GDPR-related questions or requests, please contact us:
- Email: info@familybridge.app
- Data protection: info@familybridge.app
- Subject line: “GDPR Request”, for faster processing