How we protect and handle your personal information.
Introduction
At Family Bridge, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information.
Family Bridge is a service of Deepyze, which is the controller of your data. The service includes the Family Bridge iPhone app and the web app at familybridge.app, which you access with the same account. This policy applies to both.
Commitment: we never sell your personal information to third parties.
Information we collect
We collect information you provide directly to us and information that is collected automatically when you use our services.
Personal information
- Full name and contact information
- Account information and credentials
- Billing and payment information
- Communications and messages
Children's information
- Names and ages (only what is necessary for the service)
- Shared schedules and activities
- Relevant medical information (if you share it)
- Custody-related documents
Usage information
- Platform activity data
- Device and IP address information
- Cookies and similar technologies
How we use information
We use your information to:
- Provide and improve our services
- Facilitate communication between co-parents
- Process payments and manage subscriptions
- Send important notifications
- Ensure platform security
- Comply with legal obligations
Information sharing
We share your information only in limited circumstances.
We share information with:
- The other co-parent (information relevant to co-parenting)
- Trusted service providers that help us operate the service, including payment processors: the Apple App Store for iPhone subscriptions and, in the future, an online checkout provider (Lemon Squeezy) for subscriptions purchased on the web
- Legal authorities when required by law
We never sell or rent your personal information.
Data security
We implement technical and organizational security measures to protect your information:
- Technical safeguards for communications and stored data
- Account access protected by email and password and, on iPhone, Sign in with Apple
- Regular security reviews
- Limited staff access to personal data
- Platform monitoring to detect threats and misuse
Your rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Data portability
To exercise any of these rights, write to us at info@familybridge.app.
Cookies and tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze website usage
You can find more details in our Cookie Policy.
Children's privacy
Family Bridge is designed for adults. We do not knowingly collect personal information from children under 13.
Special protection: all information about minors is subject to additional safeguards.
International transfers
We may transfer your information to countries outside your location. When we do, we ensure that adequate protections are in place.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes.
Contact
For questions about privacy or data protection, contact Deepyze:
- Email: info@familybridge.app
- Data protection: info@familybridge.app
- Address: Buenos Aires, Argentina