Service components
- API: the server that stores and syncs accounts, children, calendar, expenses and documents.
- Real-time messaging: delivery of messages, read receipts and notifications.
- Web app: familybridge.app, accessible from any browser.
- iPhone app: the native Family Bridge app on the App Store.
Before reporting a problem
- Check your internet connection.
- Update the iPhone app to the latest version from the App Store, or reload the page in the web app.
- Sign out and sign back in.
- Try from the other platform (web or iPhone) to see whether the problem is limited to one device.
How to report a problem
Send an email to info@familybridge.app with:
- What you were trying to do and what happened.
- Whether you use the iPhone app (with the app and iOS versions) or the web app (with your browser).
- The approximate date and time, and a screenshot if possible.
We will never ask for your password by email. For how-to questions, see the help center.