1. Information we collect
At Family Bridge, a Deepyze service, we collect different types of information to provide you with a better service, both in the iPhone app and in the web app:
- Personal information: first name, last name, email, phone number and profile photo
- Co-parenting information: children's details, calendars, agreements and communications
- Usage information: how you interact with our platform
- Technical information: IP address, device, browser and location data
- Payment information: subscription billing data, processed by third parties (the Apple App Store and, in the future, Lemon Squeezy for web subscriptions)
2. How we use your information
We use the information collected to:
- Provide and improve our co-parenting services
- Facilitate secure communication between co-parents
- Manage shared calendars, expenses and documents
- Send important notifications about family activities
- Process payments and manage subscriptions
- Provide technical support and customer service
- Improve security and prevent fraud
- Comply with legal obligations
3. Sharing information
Family Bridge never sells your personal information. We only share information in these cases:
- With your co-parent: information needed for co-parenting (calendars, expenses, messages)
- Service providers: companies that help us operate (hosting, payments, analytics)
- Legal requirements: when required by law or to protect rights
- Emergencies: to protect the safety of minors or users
4. Protection of minors
The privacy of minors is fundamental to us:
- Only parents can add information about their children
- Minors cannot create their own accounts
- We apply additional protections to minors' data
- Parents control what information they share about their children
- We comply with international child protection regulations
5. Data security
We implement multiple layers of security:
- Technical protection: technical measures to protect data in transit and in storage
- Limited access: only authorized staff can access data
- Regular reviews: periodic security checks
- Infrastructure: servers hosted with cloud providers that apply recognized security measures
- Authentication: sign-in with email and password and, on iPhone, Sign in with Apple
6. Your rights
As a user, you have these rights over your information:
- Access: see what information we hold about you
- Correction: update incorrect information
- Deletion: request deletion of your account and data
- Portability: obtain a copy of your data
- Restriction: limit how we process your information
- Objection: object to certain uses of your information
To exercise these rights, write to our privacy team at info@familybridge.app.
7. Cookies and similar technologies
We use cookies to improve your experience:
- Essential: needed for basic functionality
- Functional: remember your preferences
- Analytics: help us understand how you use the platform
- Advertising: we do not use advertising cookies
You can manage cookies from your browser at any time.
8. International transfers
Your data may be processed on servers located outside your country of residence. We ensure that these transfers comply with international data protection standards and that your data keeps the same level of protection.
9. Data retention
We retain your information for as long as:
- You have an active account with us
- It is necessary to provide you with our services
- It is required by legal obligations
- It is necessary to resolve disputes
When you delete your account, we will erase your personal data in accordance with our retention policies.
10. Changes to this policy
We may update this policy from time to time. We will notify you of significant changes by email or through the platform. We recommend reviewing this policy periodically to stay informed.
11. Contact
If you have questions about this privacy policy or want to exercise your rights, contact us:
- Email: info@familybridge.app
- Address: Buenos Aires, Argentina
We will respond to your request within 30 business days.